Order Confirmation
As soon as you place your order. You will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your Item Is on backorder or unavailable, we will void the preauthorization and reach out to you via e-mail.

If your item(s) are available for immediate shipment (within 5 business days). We will process the charges and submit the order for shipment.

Order Shipment
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date at your order.

As soon as your order is shipped and out of the warehouse we will send you tracking information to the e-mail address you have provided.

As soon as your order is shipped and out of the warehouse we will send you tracking information to the e-mail address you have provided.

Some of our shipments may come from our domestic or our international warehouse. If the item is located in our international warehouse shipping times lt may take between 15-30 days. *Additional 20 days due to current Global situation* 

Due to the current Global situation, the current capacity of air transport is very limited, warehouses of all major logistics companies have overcrowded and waiting for further arrangements. In order to protect your rights and interests, please pay attention to the logistics tracking information.

Damages We take the necessary precautions to make sure shipments and larger shipments arrive without any damages.

Please inspect the packaging of your item(s) when they arrive, if you notice any damages you should make a note of it when signing for delivery.

If your Item does arrive damaged, please send photos to returns@spytechstop, and we will process an insurance claim on your behalf.

What Items Don't Qualify For Free Shipping?
There are some products that do not offer free shipping. This is also dependent on your location.

Each product that is excluded will have a note next to it in the product description to further aid you in your purchase.

For any more questions feel free to email us at support@spytechstop.com

How Are Pricing Errors Handled?
In case of one of two issues:

1. The item has been mispriced due to system or human error.
2. We have identified tampering with our checkout system to obtain lower prices.
We reserve the right to cancel the order.

If you encounter a price that looks suspicious or there is an error please contact us support@spytechstop.com

Am I Charged Sales Tax?
All orders that are shipped are tax free unless you live in Michigan or Texas.

Residents of the state of texas are charged a sales tax of 8.25%.

Any resident of Michigan and Kentucky is also charged a State Tax of 6%.

Cancellations & Refunds
All orders canceled after 48 hours may be subject to an administration fee if your order has shipped.

If your order has shipped, you (the buyer) will also be responsible for return shipping charges.

Refunds will be issued to the original credit card you used when placing the order.

Returns are accepted if item is not as described or damaged.
1. You have 14 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 14 days without contact, it will be considered used and we will not issue a refund or replacement without exceptions. Return shipping cost is paid by both seller and buyer half and half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL PURCHASE AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised or damaged.

How Do I Track My Order
All orders include a tracking number that is in your account dashboard.

Once you receive our order confirmation email within a few days you will receive a second email saying your item has shipped and a subsequent tracking number which will allow you to track status within your order dashboard. 

For quick tracking you can use the following link https://www.spytechstop.com/pages/tracking

Is Your Site Safe For Purchases?
All your credit card and personal information is completely safe we use advanced SSL encryption also known as Secured Socket Layer which provide a massive boost to transaction safety as well our payment providers allow us to include a secondary level or security and handling.

Finally our site is scanned daily for malware and issues.

Do You Sell Customer Information?
Absolutely not, your information and customer experience is important to us and we will never give out your information to anyone without exception.